Contact us
Have a question, spotted a mistake, or want to raise a complaint? We'd like to hear from you. Email us and a real person will get back to you, usually within a few business days.
About your ticket order
World Cup 2026 Ticket Shop is an independent marketplace — we are not the seller and we do not process payments or fulfil orders. If your question is about a specific purchase (delivery, refund, a problem with an order), the fastest route is to contact the ticketing partner you bought from: their checkout, order confirmation and buyer guarantee cover the transaction directly.
What to email us about
Use the address above for questions about the site, corrections to match, venue or schedule information, media and partnership enquiries, privacy or data requests, or any complaint about how the site presents itself. If you are a rights holder with a concern, please reach out and we will respond promptly.